FAQ

Frequently Asked Questions

How long does shipping take?
Within Austria and Germany, delivery usually takes 2–4 business days. Free shipping for orders over €45.

Are the embroideries handmade?
Our products combine traditional Hungarian patterns with high-quality craftsmanship – with embroidered or printed designs, depending on the model. Details on the specific craftsmanship can be found in the product description.

How do I properly care for my bag/wallet?
We recommend gentle cleaning with a slightly damp cloth. Avoid harsh detergents and prolonged direct sunlight to protect the colors of the embroidery.

Can I return or exchange my order?
Yes, you have a 14-day right of withdrawal from the receipt of the goods. All details can be found in our EU Return and Withdrawal Policy.

How can I check the size/dimensions?
The exact dimensions of each product can be found in the "Product Details" section on the respective product page.

How do I contact you with further questions?
The easiest way is via our contact form or by email to ermaledesign@gmail.com.